Associate Technical Support Engineer Job Openings in Pune 2025!!!

Rocket Software announced job vacancy for the post name of Associate Technical Support Engineer. The place of posting will be at Pune. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Rocket Software
Qualifications	Graduate
Skills	Troubleshooting, Communication, Technical Computer Knowledge
Category	Support
Work type	Onsite
Position	Associate Technical Support Engineer
Location	Pune
Salary	As per company norms
Job type	Full time
Requisition Id	R2025-5887

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup,configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The engineer will typically work as part of a team with limited direction.

ROLES AND RESPONSIBILITIES

• Able to assess customer needs andset expectations
• Handle moderate to complex application guidance and level Il customer support and resolution for assigned productlist
• Responsible for handling a high volume of administrative cases
• Verify accuracy of business impact statement as provided by the customer
• Perform, with limited direction,problem verification by confirming customer’s environment, error messages, and symptoms of a Problem
• able to troubleshoot Common problem
• use testing tools for troubleshooting
• Research moderate cases using knowledge bases, documentation etc.
• Gather information to develop reproducible cases.
• Mastery of creating case tracking details for use by team members for similar/future problem resolution
• Accountable for team and individualresults
• Participate in internal projects and other work as directed Self-directed learning to expand expertise of Rocket Software products
• Contributes to training content, asnecessary
• Act as the go-to Technical Support Engineer for Technical Support Technicians Assist other Support Engineers at different levels
• Write collateral at an appropriate Level contributes to training.

REQUIRED SKILLS AND QUALIFICATION

• 2+ years of technical engineering
• support
• Preferred technical computer
• knowledge
• Bachelor of Science Degree preferred
• Available for some after hours,
• weekend and/or holiday work.

APPLY LINK – https://rocket.wd5.myworkdayjobs.com/rocket_careers/job/Pune-India/Associate-Technical-Support-Engineer_R2025-5887?source=LinkedIn_Corporate_page

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