Jr. Tech Support Analyst Job Openings in Hyderabad 2025!!!

Warner Bros. Discovery announced job vacancy for the post name of Jr. Tech Support Analyst. The place of posting will be at Hyderabad. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Warner Bros. Discovery
Qualifications	Graduate
Skills	Communication, Superior analytical and problem solving skills
Category	Support
Work type	Onsite
Position	Jr. Tech Support Analyst
Location	Hyderabad
Salary	As per company norms
Job type	Full time
Requisition id	R000094803

When we say, “the stuff dreams are made of” we’re not just referring to the world wizards, dragons and superheroes, or even to the wonders of Planet Earth.Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to yourliving rooms and the dreamers creatingwhat’s next..

From brilliant creatives, to technology trail blazers, across the globe, WBD offer career defining opportunities,thoughtfully curated benefits, and the tools to explore and grow into your themselves. Here you are supported, here you are celebrated, here you can thrive.

The Job

Providing high quality remote IT support to the worldwide WBD user commnunity.Supporting end-users in finding resolutions for their inquiries.

Operations and Administration.

• Provide 1st line support using The service now Live Chat & Phone service.Prompt responding is vital.
• Provide remote/virtual support using Zoom or other remote tools available totechnicians.Work on Global Service Desk incidents/requests routed to the GlobalService Desk via ServiceNow.
• Use of additional IT tools to provide 1st line resolutions including Okta admin,Active Directory, Intune, ServiceNow,Zoom etc.

• Record Incidents accurately and timely in the ServiceNow ticket management system.

ldentifying outdated documentation and reporting to manager/senior team members.

Keeping customers properly informed of open tickets.

Misc.

Supporting Windows, OSX, IOS andAndroid operating systems.

Supporting Apple, Dell and Lenovodevices.

Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment.

Any other ad hoc responsibilities as requested by the Manager.

The Essentials

Secondary, IT /telecommunications profile preferred

• High analytical and problem-solving skills

• Experience identifying IT securityincidents

• Experience identifying outages. Excellent written and verbalcommunication High relationship building skills. Work collaboratively within a team

• Ability to handle multiple assignments concurrently Ability to prioritize based on criticality. Comfortable with autonomy based ontime zone

• English proficiency required: Upper-Intermediate

QUALIFICATIONS & EXPERIENCE

• 0 to 1 years of prior experience in supporting a complex technology environment and user based.
• Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech). Superior analytical and problem-solving skills.Excellent written and verbal communication.
• Excellent relationship building skills.. Work collaboratively within a team
• Ability to handle multiple Assignments concurrently.
• Ability to prioritize based on criticality.. Comfortable with autonomy based ontime zone.

APPLY LINK – https://careers.wbd.com/global/en/job/WAMEGLOBALR000094803EXTERNALENGLOBAL/Jr-Tech-Support-Analyst?utm_source=linkedin&utm_medium=phenom-feeds

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