Operations Analyst l Job Openings in Bangalore and Hyderabad 2025!!!

Syniverse announced job vacancy for the post name of Operations Analyst l. The place of posting will be at Bangalore & Hyderabad (Hybrid). Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Syniverse
Qualifications	Graduate
Skills	Applications Support, Technical Customer Support, Problem Management, relational databases, programming languages, software development.
Category	service support
Work type	Hybrid
Position	Operations Analyst l
Location	Hyderabad & Bangalore (Hybrid)
Salary	As per company norms
Job type	Full time
Requisition Id	R0007025

The Operations Analyst I is a developing contributor, responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues,application issues, problems and concerns that are more detailed in nature, requiring analysis and research.

ROLES AND RESPONSIBILITIES

• Provide Technical support,determine the root cause of the problem, and find appropriatesolutions.
• Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.
• Analyze metrics and identify the possible reasons for any achievements or deviations.
• Participate in ticket review and ensure the appropriate solution is provided.
• Create status reports on the activities performed as per management requirement.
• Provide documentation on newly discovered solutions and develop production ready solution support scripts.
• Provide continuous monitoring of production servers that includes system health, resource utilization,file transfer rate, database insert rate and logs.
• Provide application health monitoring that includes file processing, data loading,completion of scheduled tasks,report generation, application related processes, dashboards and application logs
• Participate in new initiatives for providing technical solutions.
• May support provisioning.

REQUIRED SKILLS AND QUALIFICATION

• Bachelor degree in computer science, electronics or telecommunication or equivalent experience
• 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases,programming languages, software development.
• Preferred Oracle certifications- 0CP,OCA, SQL Server Certified Engineer
• Prior experience in Telecom operations preferred.

ADDITIONAL REQUIREMENTS

• 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift
• Ability to communicate status updates effectively to the project team and management.Ability to work independently aswell as in a team environment.
• Excellent analytical, multitasking.and communication skills (both verbal and written), details orientation and familiarity with testing and troubleshooting techniques.

APPLY LINK – https://syniverse.wd1.myworkdayjobs.com/SyniverseCareers/job/India-Bangalore/Operations-Analyst-I_R0007025?source=LinkedIn

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