Technical Support Analyst Job Openings 2025!!!

Harris announced job vacancy for the post name of Technical Support Analyst. The place of posting will be at Remote (WFH). Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Harris
Qualifications	Graduate
Skills	Software Support Experience
category	Support
Work type	Remote
position	Technical Support Analyst
location	Remote
salary	As per company norms
job type	Full time
requisition Id	R0030375

The mission of Harris Global Business Services(GBS) is to exclusively serve Harris BUs across all verticals as a turn-key Center of Excellence for global offshoring in different countries around the world. GBS offers services to support Harris BUs in recruiting, hiring,onboarding, training and retaining highly qualified employees based on BU requirements. We are currently building new expanding existing offshore teams in CostaRica, India and Bolivia.

ROLES AND RESPONSIBILITIES

• • Act as the first line communication with clients, thus focusing intently on customer satisfaction and relationship management.
• All tickets assigned a problem type,identified as either Tier 1 or Tier 2 support, and assigned to a member of the Financial Operations queue within 4 business hours of receipt of the ticket.
• Identify and escalate tickets outside of Tier 1 and 2 support capabilities and perform a detailed writtenhand- off, and if required, verbalhand- off to a Tier 3 resource.
• All tickets in a Tier 1 status must not exceed 2 business days in the ticket queue. A resolution, user-approved ticket closure (with support attached), status change pending or escalation to Tier 2, is required by the 3rd business day.
• User setup and access modification issues are marked as resolved within 1 business day from ticket transfer into the Finance Systems Support queue and have the required access approval support included in, or attached to the ticket.
• Meets all defined service levels for unresolved problems, and re- assigntickets to the appropriate internal/external team.
• Makes recommendations to address problems, improve service,and provide improved support.
• All tickets in a pending status contain the pending reason. All pending tickets should be transferred out of pending status within 2 business days of the assignment of the ticket to pending.

REQUIRED SKILLS AND QUALIFICATION

• • Bachelor’s degree in computer science or related field.
• 2+ years of enterprise software support experience (preferably with international customers)
• Customer Focus – Building strong customer relationships and delivering customer- centricsolutions.
• Proven ability to learn and gain working knowledge of new systems and business processes.
• Proficient in the following Microsoft office 365 applications: Outlook,Word, Excel, Teams flexibility/adaptability
• Adjust quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Communicates Effectively -Developing and delivering multi-mode communications (verbal and written) that convey a clear understanding of the unique needs of different audiences with clients at all levels; from senior executives to accounting clerks and third-party implementers.
• Drives Results – consistently achieving results, even under tough circumstances.
• • Reliable – can be counted on to deliver quality work on time, communicate any delays in advance of deadlines.
• Teamwork – Positive team attitude and ability to adapt to a fast- pacedenvironment.

APPLY LINK – https://harriscomputer.wd3.myworkdayjobs.com/GBS/job/Remote—India/Technical-Support-Analyst_R0030375-1?source=LinkedIn

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