Management Trainee – QA Job Openings in Pune 2025!!!

Genpact announced job vacancy for the post name of Management Trainee – QA. The place of posting will be at Pune. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification job description roles and responsibilities are as follows.

Company name	Genpact
Qualifications	Graduate
Work type	Onsite
Job posted on	13 August 2025
Job closing date	12 September 2025
Position	Management Trainee
Location	Pune
Salary	As per company norms
Job type	Full time
requisition Id	BFS045503

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value forwarding enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries getahead and stay ahead. Powered by curiosity, courage,and innovation, our team implement data, technology and Allocate tomorrow, today.

The Quality Assurance (QA) Specialist is responsible for monitoring, evaluating, and ensuring the quality processes and outputs within the organization. The QA Specialist will work closely with various teams to enhance performance, reduce errors, and improve overall efficiency.

ROLES AND RESPONSIBILITIES

• Monitor live and recorded calls to assess performance increase such as soft skills, product knowledge, call handling, adherence to processes, and compliance requirements
• Collaborate with training and operations teams to identify performance gaps and recommend improvement initiatives
• Track and report on quality trends and key performance indicators (KPIs) regularly
• Identify trends, gaps, and areas of improvement in the customer service process
• Ensure compliance with regulatory and industry standards, including data protection and customerprivacy
• Deliver call quality feedback to Front Line Managers(FLMs) to support agent performance improvement
• Analyze data to identify patterns and recommend
• Ensure compliance with regulatory and industrystandards, including data protection and customerprivacy
• Deliver call quality feedback to Front Line Managers(FLMS) to support agent performance improvemnent
• Analyze data to identify patterns and recommend process improvements to enhance overall servicequality
• Report interactions which does not comply with company policies, regulatory requirements, and industry standards.
• Update and maintain QA documentation, including evaluation forms and quality checklists
• Participate in regular calibration sessions to ensure consistency in quality evaluation across the team.

REQUIRED SKILLS AND QUALIFICATION

• Bachelor’s degree in business, communication or a related field is preferred
• .Strong analytical skills with a focus on Decision-making to detail and the ability to manage multiple tasks effectively
• Problem-solving skills and a proactive approach identifying and resolving issues
• Customer/Participant-focused mindset with a commitment to enhancing service Delivery proficiency in QA methods and tools, with the ability to quickly learn new systems
• Ability to work independently and as part of a team
• Strong organizational skills with a focus on accuracy and efficiency

APPLY LINK – https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=BFS045503&tz=GMT-05%3A00&tzname=America%2FChicago&src=DS-11025

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