Support Engineer Job Openings in Gurgaon 2025!!!

Eptura announced job vacancy for the post name of Support Engineer. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Eptura
Qualification	Graduate
Skills	Outstanding Customer Service Skills, Excellent communication, Relationship Builder, etc…
Category	Support
Work type	Hybrid
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Are you passionate about helping others and thrive in a fast-paced environment?As a Frontline Support Engineer at Eptura, you’ll be the superhero our clients need, providing exceptional support through phone, email, and in-app communication channels. You’ll become a master of our software and a guru of our clients’ needs, ensuring every support request is resolved with care and expertise. This role is perfect for someone the exceptional people skills, a love for problem-solving, and a desire to make areal impact.

ROLES AND RESPONSIBILITIES

• Passionate Support: Be the enthusiastic voice of Eptura,delivering best-in-class global customer support.
• Technical Expertise: Provide top-notch technical support through chat, phone, and emails, triaging and escalating support tickets withprofessionalism.Problem-Solver: Perform problem analysis and isolate issues with minimal oversight, crafting creative solutions and workarounds.
• Multitasker: Juggle a heavy workload of chat, email, and phone contacts, always prioritizing client satisfaction.
• Knowledge Guru: Become a subjectmatter expert in our products andservices, communicating solutionspositively to customers
• Quality Champion: Adhere to quality guidelines around case notes,communication, and timeliness,ensuring every interaction is top-notch.Bug Buster:
• ldentify and software bugs and new feature requests, collaborating with the engineering team to improve our offerings.
• Team Player: Work closely with Tier Technical Support Representatives,enforcing incident management procedures and verifying hotfixes.
• Meeting Maven: Participate in weekly department meetings and internal discussions, sharing insights and feedback.
• Documentation Pro: Create valuable end-user and internal knowledgebase documentation to support ur clients and team members.

REQUIRED SKILLS AND QUALIFICATION

• Outstanding Customer Service Skills:Agenuine passion for helping othersand delivering exceptional service.
• Excellent Communication: Stellar verbal and written communication skills with both technical and non-technical individuals.Relationship Builder: Ability to establish and maintain strong working relationships with internal,partner, and customer personnel.
• Technical Prowess: Strong technical background with problem-solving skills, troubleshooting ability, and attention to detail.
• Continuous Learner: Eager to take on new challenges and continually learn about applications and technology.
• Self-Motivated: Ability to manage time effectively and stay organized.Process Knowledge: Understanding of the software development lifecycle and end-user support processes.
• Experience: 1+ years of experience in client support is desired.

BENEFITS

• Health insurance fully paid
• Spouse,children, and Parents
• Accident insurance fully paid
• Flexible working allowance
• 25 days holidays
• 7 paid sick days
• 10 public holidays
• Employee Assistance Program

APPLY LINK – https://eptura.pinpointhq.com/en/postings/d52ec107-be1c-43aa-a7a7-0602bc6a4471?src=LinkedIn

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