Service Desk – Technical Support Support Job Openings in Noida 2025!!!
NTT Data announced job vacancy for the post name of Service Desk – Technical Support. The place of posting will be at Noida. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | NTT Data |
| Qualification | Graduate |
| Skills | Communication, Analyze, solve problems |
| Category | Service problem |
| Work type | Onsite |
| Position | Service Desk – Technical Support |
| Location | Noida |
| Salary | As per company norms |
| Job type | Full time |
| Requisition Id | 563327924909903 |
The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks,and peripherals using available technology and internal processes &procedures. Screens, diagnoses,research, and resolves user issues.Documents service requests dispatched orders to support groups for problem resolution. Advises users on the interpretation of Information Technology IT capabilities limitations etc. Provides quick response to ensure maximum uptime of all users.Role Responsibilities :
ROLES AND RESPONSIBILITIES
- Manages customer interactions &records reported issues in the ITS Mldentifies issues, apply fixes and investigate root causes using internalinstructions.
- Provides technical guidance in activities associated with identifying, prioritizing.and resolving problems by telephone ,e-mail and Chat screen, refers and diagnoses internal enquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely Manner key Skills.
REQUIRED SKILLS AND QUALIFICATION
- ldeally University education, preferablytechnical degree, or Microsoftcertifications
- Awareness of Microsoft Operating Systems local and Hybrid (Ofice Andre mote) administration and Microsoft office family applications
- Willing to work from office 5 days in aweek.Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customers service skills
- Fluency in English language
- Flexibility to work in rotational shifts(24/7).
APPLY LINK – https://nttdata.eightfold.ai/careers/job/563327924909903
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