Associate Technical Support l Job Openings in Bangalore 2025!!!

Anthology announced job vacancy for the post name of Associate Technical Support l. The place of posting will be at Bangalore. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Anthology
Qualifications	Graduate
Skills	Analytical, Problem solving, clients handling skills
Category	Customer success
Work type	Onsite
Position	Associate Technical Support l
Location	Bangalore
Salary	As per company norms
job type	Full time
requisition Id

This role focuses on Anthology’s LMS,Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer support team within this specific product line.Our Customer Support team has a proven track record of delivering high-quality technical support in a 24×7 environment to our customer base.

ROLES AND RESPONSIBILITIES

• Managing the resolution of technical issues for a distinct set of customers.Customers are system administrator who provide mission-critical services Via anthology e-learning applications to students and faculty at a wide variety of learning institutions.
• Troubleshooting complex webapplications. Issues to be resolved requirea broad range of troubleshooting skillsrelated to software functionality,application server setup, databasemanagement, data analysis, operatingsystem configuration, performance tuning,installation, migration, and upgrades toAnthology products
• Providing excellent customer management,including excellent communications,responsive follow-through, and advocacy for customer issues within internaldepartments
• Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
• Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate
• Anthology employees on the status of all issues on a timely Basis collaborating extensively with peers,Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
• Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues.

REQUIRED SKILLS AND QUALIFICATION

• Exceptional listening, writing, and oral communication
• skills 0-2 years of experience in a client- facing enterprise product support environment with excellent analytical, problem-solving,and client-handling skills
• Experience in a self-directed
• Demonstrated ability to research and solve problems using a variety of resources and tools
• Strong knowledge of system and database administration principles
• Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration,maintenance, and tuning
• Understanding of Internet application technologies including HTML, CSs, XML,JavaScript, Internet protocols, networking,firewalls, Web Server configurations,Internet application architectures based on Java technology and Internetsecurity
• Light experience with multiple computer operating systems like UNIX/Linux and Windows
• Light experience configuring multi- node environments that run enterprise- levelapplications
• Knowledge of Struts, Tomcat,and Webl Logic
• Fluency in written and spoken English

APPLY LINK – https://jobs.jobvite.com/anthology/job/o6rzwfwm?nl=1

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