Associate Technical Support l Job Openings in Bangalore 2025!!!

Anthology announced job vacancy for the post of Associate Technical Support l. The place of posting will be at Bangalore. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Anthology
Qualifications	Graduate
Skills	IT Support, system administrator
Category	Support
Work type	Hybrid / Remote
Position	Associate Technical Support l
Location	Bangalore (Hybrid/Remote)
Salary	As per company norms
Job type	Full time
Requisition Id	4758

Anthology are seeking a highly motivated Associate Technical Support l to join our Global Support team. In this role, you will be responsible for providing first-level support on application and infrastructure issues, documenting root cause analysis (RCA), creating knowledge base articles,and ensuring smooth communication with customers. This position offers an exciting opportunity to develop your technical skills and grow within a global team, supporting critical systems and applications. The ideal candidate will be flexible, with strong problem-solving abilities and the ability to work in a fast-paced,dynamic environment.

ROLES AND RESPONSIBILITIES

• Specific responsibilities will include: First-Level Support: providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
• Troubleshooting and resolving common technical problems related to operating systems, networks, and Applications c
• Communicating with clients via email,chat, and phone to provide updates and resolve issues.

Root Cause Analysis & Knowledge

• Base Documenting Root Cause Analyses (RCA)for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients Continuously improving knowledge base content and contributing to the creation of documentation to address common issues

Customer Communication Effectively

• communicating with customers,ensuring clear updates and timely resolutions for reported issues Act as a liaison between technical team and customers to ensure a smooth support experience

On-Call & Shift Work

• Participating in on-call support on weekend rotational basis, ensuring systems remain operational during off-hours Willingness to work in a rotational shift,providing flexibility for 24/7 support Coverage.

Problem-Solving & Troubleshooting

• Demonstrating strong analytical and problem solving skills, identifying the root causes of issues and providing effective solutions Proactively monitor systems and established when necessary to minimize downtime.

Collaboration & Teamwork

• Collaborating with cross-functional teams(e.g., infrastructure, application development, and support) to resolve is Maintaining effective communication with internal and external teams, ensure smooth handoffs and resolution of issues

REQUIRED SKILLS AND QUALIFICATION

• 0-2 years of experience in IT support,system administration, or a related fieldF
• Familiarity with ticketing systems such asADO & Salesforce
• Proficiency in Windows or Linux operating systems
• Basic understanding of network protocols(TCP/IP, DNS, DHCP)Experience in web server management and associated troubleshooting
• Basic knowledge of SQL (writing basic queries)PowerShell scripting skills for automated troubleshooting
• Familiarity with Microsoft Azure Or amazon Web Services (AWS) cloudplatforms
• Excellent communication and collaboration skills, with the ability to effectively with clients and internal Strong problem-solving and analytical skills to troubleshoot and resolve issuquickly
• Ability to handle multiple tasks in a fast-paced, dynamic environment
• Strong attention to detail and commitment to high-quality service delivery.
• PowerShell scripting skills for autonmationand troubleshooting
• Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloudplatforms
• Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
• Strong problem-solving and analytical skills to troubleshoot and resolve issuesquickly
• Ability to handle multiple tasks in a fast paced, dynamic environment
• Strong attention to detail and commitment to high-quality service delivery
• Fluency in written and spoken English

PREFERRED SKILLS AND QUALIFICATION

• Understanding of virtualization technologies (e.g., VMware, Docker)
• Knowledge of CI/CD pipelines and automation tools
• Familiarity with ITIL processes or frameworks.

APPLY LINK – https://govtjobmart.in/anthology-recruitment-drive-hiring-associate-technical-support-i-apply-now-3/

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