Remote Associate Product Support Specialist Job Openings 2025!!!

Bloomreach announced job vacancy for the post name of Associate Product Support Specialist. The place of posting will be at Remote (WFH). Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Bloomreach
Qualifications	Graduate
Skills	HTML, CSS, JS, etc…
Category	Product Support
Work type	Remote
Position	Associate Product Support Specialist
Location	Remote
Salary	As per company norms
Job type	Full time
Requisition Id	4953097

Bloomreach is building the world’s premier agentic platform forpersonalization.We’re revolutionizing how business connect with their customers,building and deploying Al agents to personalize the entire customer journey. They’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join asa Associate Product Support Specialist.Are you up for the challenge?We are looking for candidates who will be flexible to work in a 24/7 work environment.

Roles and Responsibilities

• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as:

• Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ,push notifications)
• Questions about different marketing related topics (e.g.emailing)
• Helping our clients understand how to create reports,segmentations, campaigns or analysis in their respective projects

• Diagnose requests, walk customer’s through the problem-solving process and/or refer the most specialized cases to experts
• As an expert, provide help to others consultants with advanced use-cases.

Required Skills and Qualifications

• Basic understanding of HTML, CSS, JS
• Problem solving skills (from identification to resolution)Analytical thinking and ability to learn quickly
• English language (advanced or native level)
• Interest in data analytics and online marketing Know how to communicate and build relationships over time with clients
• Previous work experience in a client facing role, support or in marketing

What we’ll consider an asset:

• Understanding of the link between frontend and backend, network requests
• Basic understanding of programming(algorithms, conditions, cycles)
• More than 1 year of experience in Saas company.

What you might like about this role:

• Identifying and resolving more advanced and non-standard tasks inthe Bloomreach Engagement App
• getting to the root of problems
• Cooperating with the Product team inorder to improve our platform, with a possible career path leading to Product Manager
• Working closely together with business consultant, technical consultants and Bloomreach Engagement Academy trainers by providing them with knowledge about the Bloomreach Engagement Platform

Regional benefits:

• Annual medical insurance coverage for yourself and your dependents
• Annual master health check-up up to 4000 INR per month
• Statutory retirement benefits(Provident Fund Gratuity)

APPLY LINK- https://job-boards.greenhouse.io/bloomreach/jobs/4953097?gh_src=f6a758901us

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