Contact Support Group (CSG) Job Openings in Noida 2025!!!

Capgemini announced job vacancy for the post name of Contact Support Group (CSG). The place of posting will be at Noida. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Capgemini
qualifications	Graduate/ Diploma
Skills	Communication, Interpersonal, etc…
Category	Support
Work type	Onsite
Position	Contact Support Group – Trainee
location	Noida
Salary	INR 3.25 Lacs ( 3 LPA+ 25K One time insentive)
Job type	Full time
requisition Id

CSG is Capgemini’s Cloud & Infra Services’ (CIS) firstline of defense managing IT infrastructure incidents and service requests via Business Intelligence approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTS, etc.). CSG working cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’sCIS division global customer base. Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shift) across different Regions and time zones.

ROLES AND RESPONSIBILITIES

• Provide best- in -class customer service/problem resolution and technical troubleshooting to customer queries over the voice -based phone service and other contact channels and should be willing to multi -task across different channels of supporto
• Ticket Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open,closed & resolved), Keep customers informed on status etc.o
• Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
• Service Delivery – Its our service to the customer and delivering what is expectedo
• Customer Management – How effectively you are interaction starting from Greetings to resolution and call closure is what expected
• CHIP – Our intelligent AI BOT which help to answer customer query saving SD &customers time and effort on issue resolution. Also helps in making customer’s experience better.
• Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer How effectively we manage the
• Knowledgebase tO resolve customer issue so Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the Customer support customers across Telecommunication,Financial Services, Healthcare and Technology vertical/industries Troubleshoot customer issues related to internet troubleshooting,Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

REQUIRED SKILLS AND QUALIFICATION

• Should have excellent communication And english speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement and KPls
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must have completed any 3-year diploma / graduation in 2025

PLEASE NOTE

• Only shortlisted candidates will be invited forthe assessment / selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.

APPLY LINK – https://app.joinsuperset.com/join/#/signup/student/jobprofiles/3a776dbf-8e0a-48da-9bda-c26e442567be

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