Officer Chat Operations Job Openings in Pune 2025!!!

Citi announced job vacancy for the post name of Officer Chat Operations. The place of posting will be at Pune. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	CITI
Qualifications	Graduate
Skills	Communication, MS Office Application, etc…
Category	Operations
Work type	Onsite
Position	Officer Chat Operations
Location	Pune
Salary	As per company norms
Job type	Full time
requisition Id	25876802

This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records,account maintenance, imaging and the opening of accounts in coordination with the Operations -Core Team.

ROLES AND RESPONSIBILITIES

• Utilizes Chat platform to respond to serviceinquiries from customers and provide acomprehensive resolution to thecomplaints/queries
• Follow-up on all customer requests via chatand email
• Maintains detailed knowledge of product and service ervice offerings to customers
• Analyzes risk areas and identify solutions to meet customer’s needs• Ensuring Information security for sensitivedata
• Helps to teach our customer how to self-service through our internet website
• Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
• Accurate reporting of MIS/Timekeeping
• Undertake other assignments/projects as given by the Team Lead/Manager
• Apply professional attitude and image for all internal and external customers Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

REQUIRED SKILLS AND QUALIFICATION

• Overall O – 3 years of relevant experience
• Sound presentation and analytical skills
• Strong problem solving skills and detail -oriented Graduate in any stream, masters degree is nota mandate

PREFERENCE

• Must possess excellent PC and keyboarding
  skills (30 WPM-typing speed; 90% accuracy)
• Must possess good verbal and written
  communication sills to include proficiency
  with grammar, spelling and punctuation
• Must possess good analytical skills
• Courteous with strong customer service
  orientation
  Dependable with proficient attention to detail
  Persuasiveness and a willingness to resolve
  customer queries
• Prior experience working in a customer
  service/customer support space for
  international market is highly preferred.
• Prior experience in email/chat process highly
  preferred
  Experience working in a retail banking space is
  highly preferred.

APPLY LINK – https://jobs.citi.com/job/-/-/287/82504726944

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