Remote Process Executive – Customer Service PR Job Openings 2025!!!

Cognizant announced job vacancy for the post name of Process Executive – Customer Service PR. The place of posting will be at Remote (WFH)- Hiring office Bangalore. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Cognizant
Qualification	Graduate
Skills	MS Excel , Communication, etc…
Category	Technology & Engineering
Work type	Remote
Position	Process Executive – Customer Service PR
Location	Remote (WFH) – Hiring office Bangalore
Salary	As per company norms
Job type	Full time
Requisition Id	00064676861

Cognizant are seeking a dedicated Customer Service Professional with 1 to 4 years experience to join our team. The ideal candidate will excel in managing customer interactions and travel arrangement stitching their proficiency in MS Excel. This work-from-home position requires adaptability to rotational shifts ensuring seamless service delivery. Experience reservation systems is a plus.

ROLES AND RESPONSIBILITIES

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Manage travel arrangements and bookings ensuring accuracy and customersatisfaction.
• Utilize MS Excel to maintain and analyze customer data for improved servicedelivery.
• Collaborate with team members to enhance service processes and customerexperience.
• Adapt to rotational shifts ensuring consistent availability for customerSupport.
• Communicate effectively With customers to understand their needs and provide tailored solutions.
• Monitor and update reservationsystems ensuring all information is currentand aCcurate.
• Implement feedback from customers to improve service quality and satisfaction.Assist in developing strategies to enhance customer retention and loyalty.
• Ensure compliance with company policies and procedures in all customerinteractions.Support team initiatives aimed improving operational efficiency and service excellence.Contribute to a positive work environment by maintaining professionalism and teamwork.
• Stay informed about industry trends and best practices to continuously improve service delivery.

REQUIRED SKILLS AND QUALIFICATION

• Demonstrate strong customer service skills with a focus on travel management.
• Exhibit proficiency in MS Excel for data management and analysis.
• Possess experience in reservation systems enhancing service capabilities.
• Show adaptability to rotational shift ensuring reliable customer support.
• Display effective communication skills for customer interaction and problem-solving.
• Maintain a proactive approach improving customer satisfaction and service quality.
• Demonstrate the ability to working deperndently in a remote work environment.

APPLY LINK – https://careers.cognizant.com/global-en/jobs/00064676861/pe-customer-service-pr/?source=JB-11500

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