Associate Cloud Support Engineer AI/ML Job Openings in Hyderabad 2025!!!

DigitalOcean announced job vacancy for the post name of Associate Cloud Support Engineer. The place of posting will be at Hyderabad. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	DigitalOcean
Qualification	Graduate
Skills	Strong troubleshooting skills, Deep Knowledge of bare metal and virtualized, etc…
Category	Support
Work type	Onsite
Position	Associate Cloud Support Engineer- AI/ ML
Location	Hyderabad
Salary	As per company norms
Job type	Full Time
	6989837

We are looking for a Associate Cloud support Engineer for our GPU product with expertise in cloud infrastructure to support the acquisition, growth,and retention of our high-value customers, focusing on the exciting and cutting-edge space of Artificial intelligence / Machine Learning, while also being the first point of technical escalation from our Support Team.

Our support team offers some of the best customer and technical supportin our field, and we’re looking for smart, empathetic, and motivated individuals to grow with us. Working directly with our AI/ML teams, the Cloud Support Engineer will be the technical subject matter expert advising on best practices and guiding customers to the optimal solution to meet their business objectives. The cloud Support Engineer will work closely with other functions Within paper space & DigitalOcean such As product, Engineering, and Operations to ensure the company is meeting theneeds and insights of our Al/ML.

ROLES AND RESPONSIBILITIES

• Develop deep expertise on The paper space/Digital Ocean product portfolio and the evolving Cloud landscape with akey focus on our AI/ML Offerings
• liaise with support and engineering teams to ensure customer escalations and obstacles to growth are resolved in a timely fashion
• Work directly with Customer success to ensure the expansion and retention of businesses asthey build on top of our Cloud
• drive adoption from high-value customers as a key part of the business expansion process through technical consultation multiple channels (e.g. videocalls, email, Slack)
• Build out full Al/ML solutions for customers who work with DO’s professional services Offering diagram and plan infrastructure architecture to support specific cases, and comfortably explain in Detail working both collaboratively and independently within a team setting (we love Slack!)
• Conduct demonstrations to clients clearly Articulating digital ocean product benefits and functionality
• Contribute to internal and external technicaldocumentation
• Provide technical training to enable our teams and our partners identify and communicate process improvement suggestions, drive technical best practices within the organization, and communicate

REQUIRED SKILLS AND QUALIFICATION

• Strong troubleshooting skills
• Deep Knowledge of Bare Metal and Virtualized environments
• Experience working in a pre-sales / Technical support/Consultant role preferably in a SaaS/startup witha passion for customer experience
• Highly empathetic team members who are great at communicating complex information in a digestible format to Support Specialists and customers at all knowledge level.
• Deep knowledge of Linux anddistributed systems ie:
• Tools like ssh, scp, copy,df, systemctl, journalist,dmesg, nvidia-smi, strace,dta ceo
• Understand package configuration, versioning and update process on Linuxo
• Understand linux networking stack configuration for server and desktop versions of Linux
• Understand the basics of setting up and using NFS clients and servers
• Debug and configuression and python- based ML tools.
• Update and verify Nvidia &AMD device drivers Use docker-ce and container tools as a user.
• Proven professional experiencewith cloud infrastructureexperience, or equivalenteducation
• Deep Knowledge of Networking Concepts and troubleshooting TCP/IP, computer networking,routing, and Switching
• deep understanding and experience of a variety of Al/ML solutions from computer vision LLMs, to speech-to-text
• Ability to take an Al/ML idea from model development, to testing, to deployment, to monitoring and managing
• Familiarity with data-parallel and model parallel techniques, such as Tensorflow Distributed, DDP,Distributed Pytorch.
• Programming/Development experience knowledge of provisioning and deployment strategies and tools
• Track record of developing successful technical solutions to business problems for clients.

EXTRA CREDIT

• Cloud certifications are highly desired
• Programming/Scripting: Ruby, Python, Go,Bash
• Source Code: Git
• Automation: Terraform, Ansible, Chef,Puppet, Saltstack
• Virtualization: KVM, Xen
• Databases: MongoDB, MySQL, Redis,Postgre SQL
• Open Source: CoreOS, Docker,Kubernetes, Vagrant DigitalOcean/Paper space: API, libraries,services

APPLY LINK – https://www.digitalocean.com/careers/position/apply?gh_jid=6979837&gh_src=312a08e31us

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience
candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest Jobs do not charge any fees for sharing job information. Jobs for mnc strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.