Customer Support Associate Job Openings in Bangalore 2025!!!
Firstsource announced job vacancy for the post of Customer Support Associate. The place of posting will be at Bangalore. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | Firstsource |
| Qualifications | SSLC/ HSC/ GRADUATE |
| Skills | Communication |
| Category | Support |
| Work type | Onsite |
| Position | Customer Support Associate – International Emails/ Chat |
| Location | Bangalore |
| Salary | As per company norms |
| Job type | Full time |
| Requisition Id | 16310 |
Role Description: A CSA in this role responds to customer queries and provide solution, support and assistance to the customer’s who sende-mails/Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the Customer experience by providing fast,friendly and effective service with accurate and personal solutions to customer enquiries.
ROLES AND RESPONSIBILITIES
- Revert on emails or chats written by the customer on a variety of Issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner|
- Take ownership & deliver on customer commitments
- Liaise with others within the process inthe event where a customer query cannot be resolved at first point of contact
- Clear Communication
- during all conversations with Customers, uses simple English that delivers information and solutions in an easy manner
- Professional Focus
- demonstrate high level of personal and professional integrity when dealing with customers aswell as treats all customers with empathy,respect and consideration
- Ability to solve problems
- look for solutions aligned to customer’s perspective and deliver on all commitments
- Teamwork
- Consistently work together,trust each other and engage in constructive conversations for the good of the team.
REQUIRED SKILLS AND QUALIFICATION
- Preferred educational qualifications:Minimum SSC (10th) passed.
- Preferred work experience:Fresher/Experienced with minimum 1 years of experience ina BPO/related Industry.
- Skills and Competencies
FUNCTIONAL/ TECHNICAL
- [Computer literate eg. Outlook, Word,Internet Explorer I Typing skills: Process specific cut offs|
- Good written English communication.
- Behavioral:Professional & Courteous in mannerisms
- Ability to liaise with customers at alllevels
- Ability to handle and resolve complex
- Customer calls
APPLY LINK – https://careers.firstsource.com/job/Bangalore-CSA-KA/43213344/
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