Benefits Associate, Operations Job Openings 2025!!!

Remote announced job vacancy for the post name of Benefits Associate, Operations. The place of posting will be at Remote (WFH). Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Remote
Qualifications	Graduate
Skills	Communication, Attention to Detail, etc…
Category	Operations
Work type	Remote
Position	Benefits Associate, Operations
Location	Remote (WFH)
Salary	As per company norms
Job type	Full time
Requisition Id	6667271003

We are looking for a detail-oriented,customer-obsessed Benefits Associate,Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience.This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization.

ROLES AND RESPONSIBILITIES

• Respond to employee and client queries related to benefits via Zendesk and email.Deliver clear, empathetic, and informative support across topics like pan details, enrollment, claims, and billing.
• Escalate complex issues appropriately and collaborate with Benefits specialists to ensure resolution.
• Accurately handle benefits data:validation, updates, and preparation forreporting.Support enrollment and changes (e.g.new joiners, life events, terminations) in both internal and external benefits systems.
• Assist with invoice audits and data check, collaborating with the Accounting team to support accurate payment processing.
• Maintain invoice tracking datasets accurately on a monthly basis.
• Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle finance, and ask for support what needed.
• Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
• Maintain internal documentation (in Notion or other tools) to reflect update and recurring learnings.Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
• Be an internal and external champion of Remote’s values and Benefits team’s goals.

REQUIRED SKILLS AND QUALIFICATION

• Experienced in employee benefits, Hr operations, or a similar administrative role.
• Strong customer service skills with clear written and verbalcommunication.Excellent attention to detail and ability to handle high-volume tasks accurately.
• Solid organizational and time management skills; able to meet deadlines and shift priorities.Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
• Ability to learn new systems and processes quickly.Empathetic and professional when interacting with employees and clients.
• Solution-oriented and eager to improve processes and service delivery.
• Team player with a collaborative mindset and openness to feedback.

BENEFITS

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

APPLY LINK – https://job-boards.greenhouse.io/remotecom/jobs/6667271003

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