Associate – Customer Service Consultant Job Openings in Hyderabad 2025!!!

Sutherland announced job vacancy for the post name of Associate – Customer Service Consultant. The place of posting will be at Hyderabad. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company Name	Sutherland
Qualifications	Graduate
skills	Communication and strong customer service mindset
Category	Support
Work type	Onsite
Position	Associate – Customer Service Consultant
Location	Hyderabad
Salary	As per company norms
Job type	Full time
Requisition Id	744000074266596

Sutherland is a digital transformation company
focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers – a responsibility we believe we should earn every day.
We are dedicated to making those experiences as
delightful as possible – instantaneous, relevant,
predictive and frictionless. As an early pioneer in
robotic automation, we added to our core through
steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering.

To make these
designs come to life as envisioned by our designers,
we employ the latest in robotic automation,
conversational Al techniques with a range of Al-ML
enhanced products and cloud-based platforms.

ROLES AND RESPONSIBILITIES

• Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customerservice.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brandin a positive light.
• Maintain customer records and call documentation in our systems with precision.Meet performance metrics such as quality,productivity, attendance, and first -contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

REQUIRED SKILLS

• Good verbal and written communication skills inEnglish.Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi- channel communication (Voice, Email & Chat).
• 0-2 years of experience (freshers welcome!).

WORK LOCATION

• Location: Work from Office – Sutherland, 7th Floor,Divya sree Building, Lanco Hills, Manikonda,Hyderabad 500089
• Shift: Rotational shifts-includes both day and night
• 5 days of work, 2 day-rotational off

ADDITIONAL INFORMATION

• A fast-paced, global work environment where your voice matters.Skills for life: problem-solving, professionalism,adaptability, and communication.
• A team that feels like family and celebrates everywin- big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

QUALIFICATIONS

• High school diploma or equivalent and above

APPLY LINK – https://jobs.smartrecruiters.com/Sutherland/744000074266596-associate-customer-service-consultant

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