Customer Support Associate Job Openings in Chennai 2025!!!

Sutherland announced job vacancy for the post name of Customer Support Associate. The place of posting will be at Chennai. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.

Company name	Sutherland
Qualification	High School Diploma/ Any Graduate
Skills
Category	Support Associate
Work type	Onsite
Position	Customer Support Associate
Location	Chennai
Salary	As per company norms
Job type	Full time
Requisition Id	REF328140

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us,they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across Al and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation,optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service”model.

JOB DESCRIPTION

• Be the primary point of contact for ourBusiness-to-Business customers throughemail, Chat or Voice
• Provide timely, accurate, and professional support while maintaining service- levelagreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and can documentation in our systems with precision.
• Meet performance metrics such as quality,productivity, attendance, and first-contactresolution.o Suggest process improvements and flag recurring customer issues through proper channel.

QUALIFICATION

• Good verbal and written communication skills in English.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 0-2 years of experience (freshers welcome!).
• Location: Work from Office [Sutherland A1 block, Shriram Gateway Parks, Perungalathur,Chennai-63]
• Shift: Rotational shifts-includes both day andnight5 days of work, 2 day-rotational off.

ADDITIONAL INFORMATION

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism,adaptability, and communication.
• A team that feels like family and celebrate every win-big or small.
• A platform to grow quickly within a global MNCwith learning and development opportunities.
• Recognition and rewards as you shape your career journey.

APPLY LINK – https://www.jobs.sutherlandglobal.com/job-details/customer-support-associate-in-amazon-jobs-1273329

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